FAQ’s
How long does my order take to ship?
Please allow 4-6 weeks once your order has been placed, for us to fulfill and ship.
What photos do you need of my pet for a custom pet sculpture?
1. Pet images must be full body, no obstructions, and taken in the position you’d like the pet portrait to be in (i.e. if you would like your pet to be sitting upright in the sculpture, please send photographs of your pet sitting upright).
2. You must send a minimum of 4 photographs from each angle (front, left side, back, right side)—however, the more the better. If you can take up to 8 photographs, even better!
3. Please be sure you are photographing your pet down at their eye level for the most accurate pet portrait. If you have any questions about what needs to be sent, please email us at hello@somethingtosavour.com. If we receive images that are not sufficient for a pet portrait, we will email you to troubleshoot.
Will my pet sculpture look exactly like my pet?
All pet sculptures are hand sculpted and made to order. Our goal with our pet portraits are to embody the spirit and look of your pet, although it won’t be an exact replica given the creative nature of a sculpture. Once an order is placed, please be sure to fill out the intake form as accurately and detailed as possible to ensure we don’t miss unique details about your pet. Your intake form will be emailed to you.
Do you offer international shipping?
At this time, we only ship nationwide to the Contiguous United States.
What is your return policy?
All pet portraits are custom made and are FINAL SALE. If the sculpture arrives damaged or broken, please send a photo to hello@somethingtosavour.com and a new cast will be made for you. Please allow 2-3 weeks for a new cast to be created and shipped.